Understand the Organisation
6C Diagnostic and SCOPED
We begin by understanding what the organisation is trying to achieve, how work is organised and what may be helping or hindering its performance.
6C
Organisational diagnostic framework
The six areas provide a structured way to examine organisational performance, from clarity of direction and decision-making to coordination, working conditions and the relationships that affect delivery.
SCOPED
Evidence collection methodology
SCOPED helps determine which evidence sources are relevant. It prevents conclusions being drawn solely from individual opinions, a survey or a limited number of conversations.